Monitoring, Evaluation and Learning Manager- Direct Services

The MEL Manager for RefugePoint’s Direct Services work holds overall responsibility for monitoring, evaluation and reporting activities for RefugePoint’s client-serving work. This role bridges both RefugePoint’s flagship Urban Refugee Protection Program (URPP) and Resettlement Program, as well as other programs in our Host Country Solutions (HCS) and Third-Country Solutions (3CS) portfolio. The primary focus of this role will be to directly support and interface with all RefugePoint programs to ensure that there is a comprehensive, well-coordinated and integrated approach to monitoring, evaluation and reporting of our client-facing programmatic work. The Manager will also line manage and support the professional development of Associate MEL staff tasked to Direct Services.

The Manager will also be responsible for quality control and completeness checks, completing and guiding quantitative and qualitative data collection systems and tools, ensuring data quality, and analyzing and reporting on data in an effective and timely manner. The Manager will support staff to build overall organizational capacity for monitoring, evaluation and reporting. The MEL Manager, Direct Services should have a strong skill set for quantitative data management and analysis, and an affinity for building the capacity of colleagues to learn and work with these skills in their own work.

Projects the Manager and MEL Associate(s), Direct Services will serve include, but are not limited to: URPP, Resettlement/NGO Referrals Program, Family Reunification Initiative, Deployment Program, Labor Mobility Program, Mental Health and Psychosocial Support Services Program.

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