FAO
Human Resources Officer (Emergencies and Resilience)
Description
Key Functions
• Supervises staff to ensure the timely provision of the full range of HR services to both staff and non-staff within designated service areas.
• Monitors HR performance against established indicators and Service Level Agreements.
• Provides guidance to staff in processing HR service requests, reviews unusual or difficult cases, interprets FAO rules, regulations, policies and procedures and makes determinations within delegated authority.
• Responds to requests from managers, staff and non-staff, providing information and options/solutions to resolve specific problems/issues.
• Undertakes special studies/reviews.
• Identifies the need to modify HR servicing policies, procedures and tools and provides input into new service delivery approaches, systems and procedures to maintain and/or improve service delivery.
• Mentors staff and promotes continuous learning and capacity development.
• Participates in inter-agency meetings focusing on HR service issues and best practices.
• Prepares various reports.
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